We're seeking a Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you'll efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.
Our team offers crucial support to Aviva’s customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries.
Duties & Responsibilities:
Assessment and Review of Income Protection and Specified Illness claims
Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans
Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate the claims
Managing the cases to an outcome - return to work, termination, continue to pay
Dealing with appeals on claim terminations including referrals to FSPO
Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience
Skills & Experience:
Proven experience in Income Protection and Specified Illness claims
QFA qualification essential
Diploma in Life & Disability Claims (DLDC) desirable
Excellent inter-personal and communication skills
Well-organised and ability to manage several tasks at the same time
Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working
What will you get for this role?
A competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%)
Annual performance related bonus and pay review.
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Generous Health & dental insurance contributions after six months
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
Cycle to Work benefit scheme.
TaxSaver Travel Scheme
Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family
Employee Assistance Programme
Volunteering days
Professional qualification support and transparent career progression plans
Fitness and Probity
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.
