Aviva have new positions available in our Motor and Liability Claims Teams, at our Cork Airport Business Park location. We are looking for a person who a minimum APA qualification (Personal and Commercial). After initial training hybrid working arrangements will be available for new qualified starters.
We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice.
We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. We want people who are inquisitive, self-motivated, and eager to grow with us.
This role will involve proactively handling a portfolio of Motor Claims (Damage/ Injury). You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process.
What will you get for this role?
A competitive salary depending on location, skills, experience, and qualifications.
Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays.
Sociable working hours, No bank holiday/ Weekend work
Fully paid paternity and maternity leave. We also offer family leave.
Generous Defined Contribution pension scheme
Annual Performance related Bonus and Pay review
Education support for professional qualifications and support your development to achieve your career goals.
Discounted rates (with friends and family offers too) on our products plus national and local offers from various retailers.
Other Excellent flexible benefits to include:
Global Matching Share plan
Save As you Earn scheme
Wellbeing programs
Health Insurance Subsidy
Access to Best Doctors and Aviva family Care
Employee Assistance Programme
DeCare Dental
Eyesight Testing
Bike to Work Scheme
Holiday Fund
Sports & Social Society
In this role you will:
Negotiate claims settlements for complex, noncomplex injury and damage claims.
Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim.
Understand customer feedback and what is meaningful to our customers.
Build positive relationships with colleagues and external partners, in a professional and approachable manner.
Have confidence to seek guidance and make decisions which are right first time.
Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant.
Make liability decisions to facilitate early resolution and maximise settlement opportunities.
Ensure files are accurately reserved at all times.
Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation.
Have a good knowledge and understanding of the Motor Insurers’ Bureau of Ireland and their role in the Insurance Market in Ireland.
We would also like you to have:
Minimum (APA Personal & Commercial minimum) qualification
Proven experience in Motor and/or Liability Claims Handling.
Experience in financial services working environment.
High learning agility
Ability to handle complex situations.
Excellent Problem-solving abilities
Proven negotiation skills with experience in settlement of complex claims
Capability to provide the best possible outcomes for both the customer and Aviva.
Active Listening Skills
Ability to make real time decisions based on changing information.
Ability to handle own workload.
Positive Relationship building skills.
Dedication to the customer environment
Outstanding communication skills
