Job Summary
Zurich Insurance Europe AG, Ireland Branch is looking for a Workforce Planning Manager who will drive and optimise workforce strategies within our Personal Lines Underwriting Operations.
This key role will ensure our contact centre and underwriting teams which will enable them to serve customers efficiently across their preferred channels.
The focus of the role will be on analysing workforce data, forecasting staffing needs, and developing actionable plans to close any gaps. You will be central to designing, building, and rolling out capacity and planning management activities, working closely with stakeholders to deliver effective operational planning.
This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
Your Role
As a Workforce Planning Manager your main responsibilities will include, but not necessarily limited to the following:
Analyse data to forecast future staffing requirements and resource allocation.
Design and implement capacity and planning management activities to support PL UW OPS.
Develop and present regular reports on workforce utilisation and performance.
Build and adopt forecasting models for changing demand, technology, and customer engagement.
Collaborate with key stakeholders on operational planning and business readiness.
Use data-driven insights to drive continuous improvement and support business strategy.
Standardise and enhance reporting using tools such as Tableau.
Lead process improvements for performance monitoring and reporting
Your Skills and Experience
Third-level degree in business or a technical discipline.
At least 5 years’ experience in resource coordination, workforce planning, or project support.
Strong analytical, organisational, and communication skills.
Proficiency in Excel and familiarity with planning tools (e.g., Jira, Salesforce, Genesys).
Experience building stakeholder relationships and managing change.
Ability to interpret and present complex data to support business decisions.
Customer-focused, commercially aware, and comfortable influencing at all levels.
Future Growth
This role will be pivotal as we transform our workforce management approach over the next 2–3 years, with opportunities to shape long-term strategies and develop new capabilities as our business evolves.
Additional Information
Primary work location is Dublin or Wexford but occasional travel may be required to other Zurich locations.
