Job Summary
Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.
The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of; customer service, customer retention, policy administration, and sales – across our home, motor and travel products.
This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
Your Role
As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:
-Deliver telephone-based support to customers on all aspects of general insurance underwriting
-Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service
-Retain current customers in line with challenging business targets
-Identify upsell opportunities for additional policy benefits
-Contact targeted renewals to drive retention targets
-Build rapport & relationship with our potential and existing customers
-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
-Focus on the achievement of challenging service levels with customer centricity crucial to all processes
Your Skills and Experience
As a Personal Lines Agent your skills and qualifications will include:
-Excellent phone manner & communication skills
-Good IT Skills (use of MS Office Products)
-Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers
-Experience within the insurance industry would be an advantage
-Completed or be in the process of completing CIP as a minimum and / or ACII qualification
-Demonstrate excellent verbal & written communication skills
-Have attention to details, ability to interpret data and ability to follow work through
-Have the ability to prioritise and manage own work while considering the greater impact on the team
-Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
-Build rapport with our customers quickly & put the customer at the centre of everything we do
-Be resilient in the nature of our work and adapt to changing conditions
-Have good negotiation skills to close renewal offer & be target focused.
-Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
-Demonstrate solution focus in approach to work and dealing with stakeholders
