Job Summary
To support the Group Claims Head of Data Analytics & Insights and the Global Head of Claims Operations in developing, visualizing, and supporting data deep-dives on Zurich’s Group Claims data and analytics platforms.
Your Role
Key Accountabilities:
Utilize your expertise in Data, Analytics, Power BI, and SQL to:
Support global Claims Performance Oversight (CPO) to drive root-cause analysis on Claims KPIs.
Uncover data and trend anomalies and follow up with local country in the event of unexpected/unfavourable developments.
Develop and enhance supporting Databricks-based Power BI Dashboards.
Help drive a culture of data assurance across data systems.
Develop automation workflow tools (such as Power Automate) to refine and automate operating interaction with local countries.
Collaborate internally on AI initiatives to support consolidated insight across multiple sources.
Support integration of Claims data systems into a single perspective, driven by customer and stakeholder centric thinking.
Engage with cross-functional teams in Underwriting, Pricing, and Actuarial to support holistic data perspectives.
Support branch Quality Assurance oversight by indicating areas of interest for deeper dives.
Collaborate with the ZIE Team to support ad-hoc reporting requirements driven by the German regulator (BaFin).
Business Accountabilities:
Conduct claims data and analytics investigations to identify underlying root causes on behalf of the Claims team.
Collaborate with countries and Global Claims MI teams to ensure high-quality, timely, accurate, and compelling front-end dashboards.
Collect data from multiple sources and prepare reports with commentary and trend analysis to facilitate decision-making.
Provide detailed procedural advice to countries to ensure adherence to internal standards.
Behaviours:
Model behaviours that demonstrate commitment to corporate values.
Offer guidance and support to team members.
Exhibit a strong desire to continuously learn and improve to achieve ‘best in class’ MI reporting.
Take action to manage personal development and encourage others to do the same.
Your Skills and Experience
Education and Experience:
Required:
Bachelor’s degree, or higher-level qualification, in Information Technology, Mathematics / Statistics, or Analytics related field.
Preferred:
Master’s degree qualification.
Experience of claims processes, knowledge / experience with claims systems, claims and policy data landscape, management information systems.
Additional Education/Expertise:
5+ years of experience in a Financial Data environment.
Claims experience, with management experience preferred.
Advanced experience using Power BI and Excel in a Claims environment.
Python / R experience.
A passion for data and strong numerical and analytical skills.
Experience working with multi-national teams, cultures, and stakeholders at all levels.
Advanced communication, presentation, facilitation, organizational, and planning skills.
Fluent verbal and written communication skills in English.
