Aviva are delighted to offer an opportunity for a Property In house Desktop Loss Adjuster to join our Claims Customer Experience Team. In this role, you will report to the Property Claims Executive and work with an enthusiastic team of Property Claims Advisors to ensure that our customer claims are dealt with to the highest standard.

As a Property In house Desktop Loss Adjuster, you will act as a point of technical referral for both Household and Commercial Property claims. You will use your expertise and experience to provide guidance and support to the team, helping to ensure that our customers receive the best possible service in their time of need.

This is an exciting and challenging role that offers the opportunity to work with a dynamic and dedicated team, expand your knowledge and skills, and make a real difference in the lives of our customers. If you are passionate about technical excellence and customer service, we would love to hear from you.

Duties and Responsibilities:

• From the Desk you will Pro-actively manage and handle a desktop portfolio of personal and commercial property claims including ongoing customer engagement, cost delivery and meeting individual customer needs.

• Work with our Motor & Liability Claims Teams in managing Third Party Losses.

• Drive Technical excellence in claims validation through effectively identifying and scoping work in line with policy cover and market rates.

• You will use your expertise and experience to provide training and upskilling of our existing property claims handlers from validation to settlement of property claims.

• Be able to demonstrate a capability of handling a variety of complex claims, identify market trends & provide strategic innovative solutions to improve Aviva’s Customer offering.

Skills & Experience:

• The ideal candidate for this position will be CIP qualified as a minimum or have an equivalent qualification.

• Experience in Loss Adjusting or Property Claims Handling is a must.

• A full understanding of all regulatory frameworks, including the CPC/CICA, and GDPR is essential.

• The successful candidate will possess robust negotiation skills and have a strong focus on customer service.

• Ability to work both independently and as part of a team and possess excellent interpersonal skills.

• Effective communication, presentation and reporting skills along with proficiency in Microsoft Excel, Word, and PowerPoint.