Are you living in the Cork region and interested in a career in Insurance claims?
Aviva are currently hiring for permanent entry-level Claims-advisors and experienced advisors in our Motor and Liability Claims Teams, in our offices located in the Cork Airport Business Park. Insurance qualification (APA Personal and Commercial General Insurance) an advantage but not essential for these roles.
We flex locations, hours and working patterns to suit our customers, business, and you, this will be discussed during the Interview process.
We’re looking for people who want to embark on a career in insurance in a supportive and dynamic environment and who can provide the highest level of expertise and advice. We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions.
This role will involve proactively handling a portfolio of Damage & Injury Claims. You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process.
Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position.
Why would you choose Aviva?
Permanent positions (not contracts)
An amazing benefits package, including:
Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays.
Full financial support to pursue your insurance qualifications. APA and/or CIP Qualification
Be part of a company that promotes equity & Accountability.
Be part of a team that recognises the strength that comes from working as one team, collaborating and winning together.
Fully paid paternity and maternity leave. We also offer family leave.
Generous Defined Contribution pension scheme
Annual Performance related Bonus and Pay review.
Discounted car and home insurance rates (with friends and family offers too) on our products plus national and local offers from various retailers.
Other Excellent flexible benefits to include:
Global Matching Share plan
Save As you Earn scheme
Wellbeing programs
Health Insurance Subsidy
Access to Best Doctors and Aviva family Care
Employee Assistance Programme
De Care Dental
Eyesight Testing
Bike to Work Scheme
Holiday Fund
In this role you will:
Negotiate claims settlements for complex, noncomplex injury and damage claims.
Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim.
Understand customer feedback and what is meaningful to our customers.
Build positive relationships with colleagues and external partners, in a professional and approachable manner.
Have confidence to seek guidance and make decisions which are right first time.
Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant.
Share learnings and feedback with colleagues and partners.
You make liability decisions to facilitate early resolution and maximise settlement opportunities.
Ensure files are accurately reserved at all times.
Have a good knowledge and understanding of the Motor Insurers’ Bureau of Ireland and their role in the Insurance Market in Ireland.
We would like you to have:
Insurance qualification APA Personal and Commercial General Insurance) an advantage but not essential for these roles.
Previous experience in Motor and/or Liability Claims Handling
Experience in financial services working environment.
Ability to handle complex situations.
Excellent Problem-solving abilities
Proven negotiation skills with experience in settlement of complex claims
Capability to provide the best possible outcomes for both the customer and Aviva.
Ability to make real time decisions based on changing information.
Ability to handle own workload.
Positive Relationship building skills
Dedication to the customer environment
Outstanding communication skills
