At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
The Documentation Assistant will assist in management of production batch records, GMP documentation and electronic systems associated with the site production teams.
Support Considerations:
Monday to Friday and occasionally some non-scheduled call-in time to respond to operational support issues.
Key Deliverables:
Routing of new and revised procedures/, batch records and compliance documents in Quality Docs.
File documents in physical and digital records and ensure appropriate storage
Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date
Management of regulatory documents, ensuring their accuracy, quality and integrity and compliance with version control
Upload documents in line with site SOP’s – appropriate templates used etc.,
Routing of new and revised procedures/, batch records and compliance documents in Quality Doc documentation management system
Supporting Data Integrity- specifically the issuing, controlling and reconciling of procedural attachments.
Track documentation errors and highlight common problem areas.
Maintain confidentiality around sensitive documentation
Assist on internal and external audits
Requirements :
· Proven interest in working within production and understanding of business processes.
· Demonstrated high level of IT skills.
· Strong interpersonal and communication skills with a willingness to help others.
· Proven ability to deal with unexpected issues using a problem-solving skills.
· Demonstrated Good Documentation Practices and compliance with procedures.
· Self-motivation with the ability to operate without close supervision.