Job summary

The duties of Clerical Officers  (COs) may vary depending on the nature of work carried out by the  employing department\organisation. This involves such clerical and  administrative tasks which may be assigned to the employee from time to  time.

Main Duties of the Job

The duties of Clerical  Officers (COs) may vary depending on the nature of work carried out by  the employing department\organisation. This involves such clerical and  administrative tasks which may be assigned to the employee from time to  time. The following outlines the type of work that you may be required  to undertake, if appointed.

• Communicating and dealing  with the public/customers e.g. responding to queries and providing  information face-to-face, by telephone and\or via email;

• Using  Information Technology on a daily basis, e.g. MS Office applications  (including Word and Excel), database, email and internet;

• Supporting line-managers and colleagues, and working as part of a team in delivering services;

• Providing the highest quality standards in customer service;

• Approaching  work in a careful and methodical manner, displaying accuracy at all  times, even when conducting routine/repetitive work.

• Maintaining high quality records in a thorough and organised manner;

• Checking all work thoroughly to ensure it is completed to a high standard;

• General  clerical work e.g. carrying out routine accounts work, filing,  photocopying, answering/making telephone calls, dealing with emails,  reception desk duties, etc. under the supervision of a designated  manager;

• Any other duties deemed appropriate.

Please  note, the above is not an exhaustive list. Specific duties may vary  depending on the role within the employing Department/Office.