Job Summary

Zurich Life Ireland (ZLAP) is looking for a German Agency Administrator who will focus on understanding and responding to what matters to distributors. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a German Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:

•    Working within the Agency Administration Department, you will assist the team in delivering a high quality and effective service to our German distributors
•    Handling a wide variety of queries from German distributors
•    Monitoring the team mailbox and triaging requests in a timely manner
•    Assisting in achieving the overall objectives of the Department
•    Addressing queries arising from commission payments.
•    Assisting with the maintenance of German distributor records
•    Vetting new agencies, setting up records on the system and issuing documentation
•    Assisting with the cancellation of German distributors & transfers of business between distributors
•    Assisting with the set up & maintenance of German web users
•    Providing a world class service by maintaining and improving service levels
•    Dealing with standard tasks within agreed service turn around times

Your Skills and Experience

As a German Agency Administrator your skills and qualifications will include:

•    Fluent German is essential
•    A relevant business degree and/or industry qualification  
•    Experience in the Life and Pensions industry is preferable but not essential
•    Excellent knowledge of MS Office Products (Word, Excel)

Competencies:
•    Excellent analytical skills
•    Ability to prioritise urgent work for timely delivery
•    Accurate, with high attention to detail
•    Excellent organisational skills
•    Ability to work independently and as part of a team
•    Flexibility in working hours to meet tight deadlines