About Us:
At Bus Éireann, we are not just about buses—we are about transforming how Ireland moves. Our mission is to deliver innovative, efficient, and sustainable transportation solutions that connect communities across the country. As we embark on a major digital transformation, we're looking for a passionate and talented Business Analyst to join our team and help drive meaningful change.
Why This Role?
Impactful Work: Play a pivotal role in shaping the future of public transportation in Ireland. Your insights will directly influence the success of our strategic IT projects and initiatives.
Professional Growth: Take advantage of our commitment to personal and professional development. We offer access to training programs and opportunities to expand your skills and advance your career.
Collaborative Culture: Be part of a dynamic team that values innovation, diversity, and collaboration. Work alongside experts in various fields to deliver solutions that matter.
Flexible Working: Enjoy a hybrid working model that supports work-life balance, allowing you to thrive both personally and professionally.
Profile Summary (overall accountability of the position):
Majority of responsibilities are focused on back-office business support. Accountable for maintaining business functions and coordinating information between key parties. This is a Level 1 position where the role holder will be expected to perform a variety of administrative, operational, customer support, and computational tasks under supervision.
Key Duties and Responsibilities
1. Record keeping and maintaining shared files
2. Report writing and data inputting
3. Correct use of systems, processes, and procedures
4. Process payments/invoices/lodgements
5. Assist in liaising with stakeholders when necessary (e.g., authorities, parliament, driver, regional/central offices/staff, etc.)
6. Assist with managing accounts, contracts, and vetting
7. Support with customer queries, escalating when necessary
8. Support ticketing/fares management